On the dispute resolution, I see that theres a cost for that. An additional 3% transaction cost of theres a dispute. I think thats a lot. Especially when the the compliant isnt at fault. I understand thats to reduce unnecessary compliant. Would this cost be adjusted?
That's a fair point, especially if large sums, 3% is a lot! If I made a claim and I wasn't at fault I'd be annoyed to lose 3% of my money for that, surely the losing party should cough up the 3%?