IM seeing alot of pissed off users, i came here myself to try and reach support . ive been mining here for about 5 years on and off . this is not typical of the site in my experience with the pool
consider your coins gone. Sad truth. They are still online but they are like a ghost ship someone keeps plundering.
Their account on this forum was last active in December last year.
At this point it would even be a good thing if someone DDOSed them so ppl don't waste any more hashing power.