On the dispute resolution, I see that theres a cost for that. An additional 3% transaction cost of theres a dispute. I think thats a lot. Especially when the the compliant isnt at fault. I understand thats to reduce unnecessary compliant. Would this cost be adjusted?
That surely is a huge amount of money for complaining on my right. I think this should be reviewed and only the person at fault should pay this fee after the dispute is resolved.