You can remove the part with the ban appeal at that address as it seems nobody is reading those emails or they take their time doing so
I don't think they work applying via that email. I'm not sure how often it's monitored if at all but if it's not or rarely is then it should probably be changed to direct people to meta instead as they're much more likely to get help or answers there.
It would be far better to have a ban appeal thread stickied to meta and insert the link to the topic in the ban message, keeping the whining in one place.
+1
And also, to move all the topics to a stickied 'merit' section to have all the topics together which has the 'merit' in the subject....
Meta is really polluted now, it should have less posts if the forum works fine, but now Meta is the place for the normal discussions which is not a problem for a short time but for the future it should be used for what it's been created for...