Pray you never need Coinex support because they pretty much do not exist.  I had a simple issue that took nearly 5 weeks to resolve, all because they don't know what they're doing.  Now I'm stuck waiting on a ticket to resolve an authenticator issue, that's already going on for one week and I can't do anything with my account.

This isn't me being alarmist or exaggerating, this is normal for their support.  The last 10-15 pages of their own ANN thread are people complaining about it.