Post
Topic
Board Service Discussion (Altcoins)
Yobit exchange- worst case security + support work imho
by
mahvia
on 05/10/2018, 09:12:37 UTC
I had recently a very bad experience with Yobit. I know fault is mine that it happened in the first place, but how Yobit handeled it, I'm still impressed (negatively)

One of my e-mails was hacked recently. It was linked to yobit and of course hacker changed the password. The account gets lockdown for like 4 days or smthing afther the password change so you can do nothing during that time. I noticed the hacking on the same day. Wrote to yobit about it. They answered that i should wait until lockdown period ends.  The same moment when lockdown ends, i try to change my password and find out that hacker had set up 2FA on it. So it took me many support tickets to prove my identity and let them take down 2FA again. and after that was an other 4 days lockdown and then i could change my password and gain access to my account. Found out that the account was cleared during the time between those 2 lockdowns. Support ignored my suggestion to lock withdrawal request and didnt do anything but asking me to wait until those lockdown periods or ask me questions to prove my identity.

Like i said, my bad that i didnt issue 2FA on this site before (i have it on every other exchange i have some investments in). And to have your e-mail hacked could be also your own fault. But the system to secure the account  in Yobit with situations like that is less than ok. For example Kraken puts your account on lockdown until you have proven everyting is ok again. and even after that keep withdrawal option blocked for a while (my friend had similar case with Kraken as i had with Yobit)

So anyone else has had bad experience with exhange account hacks?
Some other examples what could go wrong with your account on not so good exchanges?