we have right now a huge backlog on tickets. we are working on them to process them as soon as possible. some tickets we can process within a few minutes, some need more time till the sysop can take a look at them.
You always say this which means two things:
1. You need more support staff and better workflows.
2. You are working things in the wrong order (I already said this prior).
CoinEX needs to fix both of these. I do your job for a living, have done it for a decade, understanding how to work a ticket queue doesn't take a lot of effort. If so many things require a sysop to perform -- which it seems just about EVERYTHING does -- you need more than one sysop. Two weeks ago, you said tickets like TFA receive priority, I've had a TFA ticket (4755) open for a week now. That's not really "priority" and as I said before, "priority" is always changing so if that's all you work on, you never work on old tickets. Clearly, this is exactly what is going on.