I do not like to do this but I now feel I have no other option. I have now been waiting for over 5 weeks to get what I consider a large amount of USD out of Bitfinex to my bank account. The last communication I had with Bitfinex was on the 28 September where they told me that Crypto Capital had just started to resume USD wires. I cannot get any further update from them and they are not responding to my ticket request or follow up emails. I have even told them that they can just return the USD and let me take the money out in Bitcoin.

This is all a little disconcerting when you read the rumors of Bitfinex being insolvent. Now I do not think for one minute that they are but surely in such an environment they could at least make the effort to communicate with me. I have always liked Bitfinex and because of this I feel let down and disappointing.

If anyone from Bitfinex monitors this my support ticket is #966442. Please can you have this looked at and find my money. I just don't get it - I understand business so why would you leave a customer like me out in the cold like this? Surely to maintain a reputation you should be at least speaking to customers like me.