You guys have completely lost the plot with your ODN to ODIN verification.
Requesting people provide Photo and Address ID for a Coinswap is insane. KYC is to do with money being from legitimate sources, requesting this information for a swap is beyond the pale.
The provider you are planning to use, Shuftipro, has also made no declaration with regards to GDPR compliance. If any of this information is leaked, for any purpose, you become untouchable by any legitimate exchange, due to the potential repercussions.
The process you have done this claim on is also extremely shady, and not upfront - putting this Government ID and Address Verification after people have registered, locked in their ODN, and linked in emails and phone numbers.
I have spent a long time protecting my privacy to prevent myself being a target - as have others, and I would have done things extremely differently if you had acted in an upfront, straightforward manner. Now I have no choice but to sell whatever I have left at cut rate prices, along with the locked ODIN claim account, to someone willing to do the KYC and risk getting their information revealed for a gain significantly below verifying yourself on a big exchange.