You won't get an answer because they've scammed you & everyone else who is waiting for their coins. I suggest you open a scam accusation against them & post about it in their other scam threads:
I will post this latest lie in those threads too, as well as every other lie they post until they answer the questions asked by (potential) investors:
We are the support team of Emercoin and we will gladly answer all your questions here,
Another lie.
Our offices are located in the United States, Spain, Germany, Ukraine and Russia.
Prove it. Tell us where your fairy tale business office addresses are then.