Well, since you have direct contacts with the administration - influence them. Let them speed up the process of solving the issue. Every day my investors ask about the state of the problem. And they are very worried. And I can answer them: Wait. And so every day throughout the week. They are tired of waiting and they want to see their money. And I have no such amount for a refund.
why dont use binance or any other big exchange for so high amounts? quick support XD? normaly you wait weeks or 1 month for a answer.
Binance has similar terms:
https://www.binance.com/agreement.htmlIf there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, Binance shall have the right to send you a notice to demand corrections, remove relevant information directly and, as the case may be, terminate all or part of Binance Service to you. You shall be solely and fully responsible for any loss or expenses incurred during the use of Binance Service if you cannot be reached through the contact information provided. You hereby acknowledge and agree that you have the obligation to keep all information provided up to date if there are any changes.
By accessing the Binance Service, you agree that Binance shall have the right to unilaterally determine whether you have violated any of the above covenants and take actions to apply relevant rules without receiving your consent or giving prior notice to you. Examples of such actions include, but are not limited to
● block and close order requests
● freezing your account
● reporting the incident to authorities
● publishing the alleged violations and actions that have been taken
● deleting any information you published that is in violation