Post
Topic
Board Gambling
Re: Primedice.com | Creators of Dicing 🎲 | 24 Billion Bets | 112+ BTC Jackpot!
by
Sandpaper44
on 11/10/2018, 15:48:26 UTC
All those issues should be addressed to the Support's chat, email or Staff team, expect some answer from them.


https://i.imgur.com/E3Gd0qs.png

Long requested and finally here! Already seeing Doge highrollers!

Very nice indeed Cheesy Thank you.

To hard for you to answer as well! Its a simple verification of blackballing players that I am asking for and yet its like I have asked for a audit of the whole organization! Not sure why its such a sensitive issue for the site and I presumed I was opening up a aspect they had not thought about. Silence on the subject and attempts to shut down conversation seems to show otherwise. Its odd because it really is not a big issue at all, just wanted to point that it could be a issue for players long term.
As for contacting support, I have shown I had a better track record here of getting issues sorted and I am talking to people farther up the food chain. My past history of having a transaction found took a whole week of support giving me excuses till I posted here and it was sorted in 2 hours. Support is fine for basic issues but anything in depth is pointless and often misunderstood. Have attempted live support 3 times and each time it just deletes my ticket, on my iphone live support has not even been working. So far 2 maybe 3 Primedice employees have come into this thread and have ignored the question.

Used to be that you could enter a sites thread and get help, now these bigger sites just want to advertise in them. The greatest way to advertise is to help solve issues or questions in a timely manner to show you are on top of things. Ignoring or telling some one to go somewhere else for help just shows that players get the run around on more serious issues.

Quote
Chat with Support names removed:

Me:
Have a question that could help settle a discussion. Did the devs add a feature to block beggars from receiving rain in the last 2 weeks? Thanks.

Them:
Hello.
No, that feature has not been added nor it is being planned to.
The only thing added is that when a user is muted he cannot receive rain until the mute expires.

Me:
But it was something the Devs worked on?
think it was ***** dev if I recall mentioning it

Them:
We do not have information which developer worked on the Rainbot, I'm sorry.

Me:
ok. Guess thats a dead end. Thanks

Them:
You are welcome.
Let us know if we can help with anything else, please.
Have a nice day!

So its looking like I am off after I finally got through to support(It did not work on my Iphone).
Thing is I saw it and know which mods where talking about it in chat but I will drop this issue now due to it being annoying to have gone this long. Basically turned into a he said she said thing and honestly can not be bothered. Just a eye opener that I have been dealt with this way twice now and last time I was right and its documented here as well under NotFresh account.

Nothing else to add, any issues just hit me on pm or talk to me on Primedice.