I would say that no people or person would really make such complaints if he hadnt experience any problem with your service.If he do have some complaints then most probably theres something wrong.
I hope if that is the case, we hear from this person. We will review his/her complaint and do what it takes to make this person whole again, as no doubt it would have been our program's fault. As of this moment we have not received any contact, as requested, by e-mail or on our discord channel. If and when this person contacts us, we will gladly post about it and acknowledge there was a service issue. At this point our position is that this issue simply doesn't exist, as our records show no single account to be liquidated yesterday. Period.