I logged into my web wallet and there are no coins it's empty with some message to give them government ID's and my balance is 0. Says they locked my wallet to upgrade to payment system or something. Whats' going on why are my coins not available?
I would not risk to give my identity or any identification documents just to create your own wallet. Stay away from ETN. Shady and risky.
I think Kyc goes against some of the reasons why bitcoin and cryptocurrencies were created, if you have a small balance you can just do level 1 kyc and withdraw.