Support stopped responding altogether. Just passes the notice of the closure of the ticket. And that's all. For more than 10 days I can not give an answer. The account is still frozen. Direct contacts to the administration do not give.
That sounds terrible. Sorry to sound skeptical but from your post history it is a newbie account exclusively posting on this thread claiming that they froze 27 BTC.
I'd believe it if you posted the transaction from the block explorer here. Am I right in believing that this isn't your only account on bitcointalk ?