Do we really need a walkthrough chatbot for this? No
I think the best way to purchase ETH for newbie now is through local merchants or relatives and friends.
Generally, I"d agree.
However, we want our airdrops platform to eventually cater to people with no understanding of the crypto world whatsoever.
So the chatbot will activate under circumstances that indicate a complete newbie (time on FAQ, questions chosen, scroll depth on home page, etc).