I agree something needs to be done. The problem of hacked accounts would be solved very quickly if there were more people given access to do so, but at the moment the only two people who can restore them are theymos and cyrus and they don't because they just don't have the time. Much of the forum workload should be delegated here between current and new staff and things would start to improve immediately. If the admin's aren't going to be doing certain things like restoring accounts and replying to emails etc then that work really does need to be given to someone who can and ignoring it is only just going to make it worse as more workload stacks up and adds to the already huge backlog.