I tried to buy some bitcoins from a popular/trusted website

the payments had charged from my card , and my bank support told me : the purchase done successfully

but the website system released this message : failed to charge the card

the website support told me that they did not take any payments and their explanation

Visa is a middle man , it takes the payments and check some conditions
if the conditions as expected , it will send the payments for them
if not , it return the payments for me in a few days

2 days passed and I did not take back my money

I don't want to mention the website name , I'll do it only in case I really stolen