When I'm trading BTC/LTC/Doge any more than one trade in about a 5 minute span leads to an immediate backlog in returning funds should I cancel the trade. This sounds like a server issue, not a human resource issue or a ticket issue or a lawyer issue.

Therefore if the existing markets are suffering performance, it would make sense to me to improve infrastructure on those existing servers. Yet you guys go out and purchase more servers to add new coins (you said each coin has it's own server).

So when the Ferrari begins to sputter and slow down, belching smoke and going 5 m/ph max., oil dripping from the underside the solution is not to take it to the garage. The solution is to continue to allow it to sputter and belch and go out and pick up a new Lamborghini for the wife to use. When her Lambo begins to sputter and misfire, do nothing and go out and get another one.... same analogy.

Missing funds, delayed funds after a trade, returning funds after a cancellation are issues unique to the coins and the trade volume. It can be fixed if and only if, you deem it financially worthy. Yet as we've seen for months now, the answer comes as "nope, let's get new coins and new servers for them."

Do your investors ever read the feedback from actual users?

The worst part is, unlike all the other exchanges out there, you clowns not once ever lowered the fees due to your own inability to provide performance. We continue to pay ridiculous fees for inadequate service.