Hi there Frodoe,

Sorry to hear about your trouble with the payment! Without knowing the specifics, it sounds like the the charge you see is only an authorization hold. This is an automatic hold, requested after every payment attempt, in order to "save" the amount for when your payment is approved. If your payment doesn't go through (this can happen if your order is canceled or fails), we ask your bank to immediately void the hold.

Generally, it takes 2 business days from when the order was created for the funds to be made available to you again. But this can vary depending on your bank.

If you send us an email or PM us your order number (it starts with BBT for Bitcoin transactions), we'll be better able to investigate what happened and make sure that you receive your coins or funds as soon as possible.

Feel free to leave a reply below as well, so others can know how you're getting along.