It's always a turn off when a user can't get ahold of the support team, and it seems you guys allegedly closed one of his tickets without giving a proper explanation :/ Man, It has always been a wonder to me why would services do that, I mean had they responded in a way where their customers are satisfied, they won't create lots of support tickets and post to some various forums smh

I wonder what would have happened if op didn't post here :thinking:

Nevertheless, it still good you guys responded! please update us here @op