the problem is in regulation of these institutions. In some cases, they just decide to robe the users and nobody can't stop this.
I agree, and this is what I've been saying for a long time, governments should regulate exchange, because we have many cases where someone goes in the basement of your house, creates an exchange, pays domain and hosting, becomes anonymous and creates a thread in the bitcointalk and says:
"I am pleased to announce Xchange, the best exchange in the world" it's ridiculous and when someone Ask a question, the owner of the exchange responds with the following:
"Our team is working hard to make our exchange number one"
When in fact he does not have a team, he is just a person sitting on his computer and in the basement of his parents' house.
and then the same guy asks his customers to do KYC, seriously? we have to deliver our documents for exchange that are not regulated and have no license? This is looking like a world of madness to me.