Think of this - as customers we are only considered when we have paid. We do not say "sorry i will pay in 2-3 weeks or may be later when and if I get paid, may be, but please send the goods today".
. A customer asking for a refund after the order is sent to the CM and before it is delivered creates a cashflow problem. It's easy to see how that problem could become very critical if you don't have deep pockets and if you can't swiftly resell the cancelled units.
, I have asked before it was manufactured, way before. I do not see how my refund request that has still not been fulfilled has damaged anybody but me. They were pretty clear: "sorry looser, we have no more money to pay you, you have to wait". This was more than 2 months ago and I am still waiting, when the reason for excuse does not exist any more. (Coz they have already resold everything plus have received frozen funds from Paypal orders).
Now the new thing is, they unilaterally decided to set priorities differently again, instead of hiring couple more people to do the refunds part. Why is that customer's problem ?
Honestly, if they can't hire an employee to do a refund, I would pay for it myself, just to get my money. Damn I would pay for the whole 8 hours of work, even if it only takes 3-5 minutes to process a refund.