It just doesn't make sense. Yes, I don't quite understand the gravity of an attack like this, I don't know much about coding or networking. But I do know that I am a customer of a service, and the service has been unavailable in excess of two days now. As a consumer, I can choose to do business with who I choose, and complain when I feel taken advantage of. I just want my money out of the site and I will be on my way. That's it.
Imagine that you try to go to your bank to get money, but there a gunmen/police surrounding the premises. In that scenario, imagine that you're screaming at the bank employees that you're a customer and you demand that they give you money immediately. Silly, right? They have more pressing matters and your whining won't get you money any quicker. Be patient. This isn't the bank's fault. Let the situation resolve. You'll get paid.
Oh, and if you're freaking out this much, plan better in the future.