Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
In my case that is BS. I use a telebanking template. First transfer went through without a glitch and arrived in four days. The second transfer (EUR 4k) has been outstanding since 16 December. Support says that "this issue will be fixed in the near future". C'mon guys. What is "the near future"? Days, weeks, months?
It can't be difficult to add the funds to my account since the payment details were CORRECT!
Get your act together.
Cheers
Jeff