@teteczv - If you wish to escalate the situation further you are welcome to contact our ADR, who would be able to investigate the issue independently using the information provided by both parties to come to an impartial decision.

I can't comment on the investigation myself as I have no information about player's betting history, and wouldn't know what to look for even if I did. If it's all a mistake then i'll be issuing a rather large apology and expecting an explanation from our teams on how you were falsely flagged, with assurances that this won't happen to others in future.

@4x4et We aren't allowing withdrawals whilst an investigation into betting irregularity is taking place, but the funds are still there. If we are wrong then we'll hold up our hands and apologise, the account will be unlocked, and the funds can be withdrawn. We have no intention of 'scamming' legitimate players out of their winnings but when these kind of issues are flagged they need to be investigated thoroughly.

@JollyGood I've just received good news from our teams regarding the cookie and T&C consent points you raised - We are adding 'tacit agreement' text to the sign up page, with a link to the full T&Cs for anyone wanting to read through before registration. The team are also adding a cookie consent checkbox that players will be presented with when visiting Cloudbet. I've been told to expect the updates to be rolled out in our planned releases for November and December, so you should see them soon.

Thanks again for taking the time to point out these issues, it's helped us make some positive changes to improve our service.

Ronnie @ Cloudbet