This person called "Ronnie" just offers empty words every time there is a problem. You might think that Fraudbet is bigger than Google or Apple by the way it takes time to solve problems (although they are not solving them, they just keep "investigating" indefinitely) as like they have millions of customers.

Fraudbet is a fraud, and "Ronnie" is a complicit in this fraud.

Just because he uses nice empty words when leaving a post doesn't make him a saint. That is just a most common tactic for damage control.