Looks like someone spent some money they did not own, then products got delayed and now they can't pay back the interest. I'd call the credit company, maybe they have some sort of grace period, and hopefully you get your refund before then.
If you didn't pay via credit card, then this does not apply to you. Someone I know got wrekt involving credit cards with crypto, and didn't have the money to back it up during this down market. I hope you can get your refund soon. Just keep following up with them via email/PM, but give them time to process.
, now I understand what you meant. No, I did not pay with CC. But do you think CC could be the only reason why you think somebody is uncomfortable about the situation?