Hello

What are the legal means to make a lawsuit to assert my right to claim because I have not sent my document in time and it will surely refuse when I am the victim of mtgox ....
It has been hard since 2014 and it refuses people for 10 days of delays knowing that I never knew any information by phone and that I discovered the email address of contact 6 days ago ....
In short I am lost, I lost a lot of money in mtgox because I was a victim of the security breach of their site and today I am still victim of a great lack of communication mtgox ... what to do please?

Sorry for my bad English