I wasn't even going to reply to this because I still feel sick to my stomach about the fact that I trusted this company (which was my own fault), but that they proceeded to lie through their teeth about it (that's on them).
I've been following events since the last week when I made this post, and the owners of the bot have COMPLETELY changed their system from a SUPER risky to a SUPER conservative strategy.
Before the liquidations happened, it was making hundreds of trades per day, getting into extremely highly leveraged trades.
Now, suddenly it's not making any trades at all, and it places 100 buy / sell orders above or below the market price, averaged down from $6500 to $4500 for example.
And guess what? If you watch the twitch live stream, you'll see the bot has made almost ZERO profit in the last 10 days.
The owner of the bot will claim this is due to "extremely low volatility", but actually it's because the company is a sham, and they changed the code after the liquidations to cover their ass.
In retrospect, this is all such obvious B.S. (World's most advanced AI, being developed since 2012? Ridiculous). But I totally fell for it.
I have plenty of evidence, including discord logs from two different servers, and my Bitmex balance sheet. But why bother? No matter what I do, they'll come up with some clever way of lying about it, because that's what they do. I imagine they will respond to this post claiming I am a liar, etc. etc. etc. and their army of shill accounts will back them up. Either that, or they will just ignore me. Whatever they have to do to avoid admitting the truth.
I have talked extensively with the owner of the company, "BotGuy" a.k.a. "MRoth" a.k.a. "Michael Rothschild", trying to get my money back, and they won't budge. Yet they claim I "NEVER CONTACTED SUPPORT". BULLSHIT.
I am not sure how to attach an image, but here is one example of part of one of my conversations with them:
https://i.imgur.com/aQNL0J0.png