Their customer support is really bad. I'm wondering how many employees are currently working at the company? They claim to be an official distributor of Black Arrow product in the US but it seems like the business is not yet well organized. I really don't like when someone just ignores me emails. Especially someone who I paid my money for any reason. A customer who pays money pre-ordering something is supposed to be a bit nervous - because the money has gone but the purchased product is still yet to come.

My story. I made two orders and paid for both of them by wire. The interval between payments was three weeks. They got the first payments and didn't get the second one. Both payments were made by a template - they are absolutelly the same except for order numbers. I wrote several emails (actually about a dozen) and even got several very short replys. They claimed that they haven't got my wire yet. I requested a SWIFT-document at my bank that proofs my payment and sent it to minersource. No response in one business day.

A good customer support is a key to a successfull business, guys.