hello, guys, i truely asked for your help. my another account  had been banned and had the following message left : 
you are banned from posting or sending personal messages on this forum.
You have been banned by a forum moderator. You may appeal here: e: banappeals-w6pquw43@theymos.e4ward.com.

then i sended an email to the address, but no received any reply, i had been waiting for a week,it made me sad, so I'm here
and ask for your help. Is this normal in my case? and what else can i do ? 

hope to receive your reply, thanks!