As it is now, you are looking at the lapses in some of the previous P2P exchanges and you want to work on those lapses to make your own project fill such gaps. It is not a bad idea, as long as you can come up with something usable and you are able to keep to your promise of a better customer support and something that would aid top traders when it comes to getting their disputes settled. I know a lot of platform, for instance like Remitano that has been doing this well, probably, it is not a bad thing to get to see more in the long run to create competition.