Finally got a reply to the support requests raised regarding my unprocessed withdrawal
"Due to the Japanese holiday, all the withdrawal requests have been piled up and we are currently working to catch up the delays.
We would update you once the withdrawals are processed."
Well, at least they responded with something...
I too, have noticed that the frequency of responses to my support requests are becoming shorter. this is a good sign, come on MtGox!!! we are still here waiting and we know you can catchup!
Shorter? I just got a response on a ticket from 8 days ago.
I have noticed a difference between REPLIES TO OPEN TICKETS and OPENING A TICKET. I had an open ticket and used it to keep an open dialogue, getting replies about every 4 business days. During that time I had a new ticket which took a week to get assigned, and after a second week, I had solved the problem through the already open ticket and closed the new one, not having been responded to after 2 weeks.