I withdrew some BTC on the 22.01. from Mt. Gox and they charged my account, but didn`t process the transaction.
Now I`m trying to contact support for three days straight, via support ticket (no reaction) and chat (there`s never anyone available, no matter which time of day or night).
Is this normal on Mt. Gox, or is there something wrong that their support has virtually broken down?

I thought Mt. Gox was a reputable exchange, and withdrawing BTC is one of the most basic and simple services an exchange performs.
Does it happen more often that they mess up such a simple task? Would be good to know for the future, so that I don`t withdraw large sums in one chunk, and never to temporary adresses - or maybe quit using them altogether.