One thing I hate about Coins.ph is when you try to call their customer service number it will take you 2-3 minutes before you can reach a live person because of those options from the voice prompt and that is if there's an available live person to handle your concern. Most of the time when I have trouble with my cash out, I just drop by their Office in Ortigas since I just live nearby.
Sorry to hear that! Our hotline is designed to categorize your concern better. We appreciate you giving us this feedback and we'll share it with the team for improvements. In case you need any help, you can also email us at help@coins.ph 