He did give an update.
He probably has been working on it non stop.
He might have a family he cannot ignore.
He probably has another job. Most pools dont pay enough to quit your day job.
He might not even be sure of the root cause yet. Bad disk? Bad server? Time spent rebuilding only to realize it was wasted due to realizing the real problem and starting over?
He has to get some sleep.

Any miner should realize pool downtime can ruin 1-3 days worth of mining/profits and plan accordingly.

And what kind of update do people want? A post every hour saying i am working on it. Hold tight! Wallet is safe. Server is borked. ETA unknown?

Only after running a pool for a year will you begin to realize just how thankless a job it is for most pool admins on their own.