Your wallet generates left addresses that do not receive money from the exchange.
How can I get my money back?
My suspicion is that your wallet is on the wrong chain, which should be an easy fix but will need to know a bit more and will probably require some dialog ... so, in my opinion - you should go to the discord, wallet help channel (
https://discord.gg/umES69M) and when there, tell them your problem, the wallet version (if you are not on v3.1.2.2.that is your first problem), and maybe follow these steps to check if you are on the correct chain:
1) Go to
https://chainz.cryptoid.info/b3/ and find the most recent block. Click on that block number. The next page will list a block hash.
2) In your wallet, go to Help Menu ->Debug Window->Console Tab
3) Type in getblockhash followed by the block number you looked up on crypto id
4) Confirm the hash on the wallet console matches the hash from the web page.
5) If they match
you are on the correct chain. If they dont you are not
.