And yet they have the capacity to have all the reputation they desire. They have a simple interface with low fees and so many altcoins to trade on. However, they've chosen to go the fraudulent way and the hit and run approach, but I bet they won't get away with everyone's money before they're discovered. It is good the general public know how evil their intents are and stay away from them.
they have many Scam Accusations cases against them, but why do they still have customers?
Answer: They still have customers because many people do not do research before using the exchange, many people think that what happened (having bills blocked, money stolen and support ignored) with others was an accident and with it not going to happen the same thing with them, so people continue to use shady exchange.