why don't you try to think in a user's perspective
I do. I was a customer since the start of this site and only an employee for a few months.
Did you know, when you delete a user's account then he won't be able to log in and because of that he can't complain through his account.
Yes. And I also know that anybody can email
support@freebitco.innot everyone out there understands how all this works and not all of the freebitco.in users know about this bitcointalk forum
even myself, I know freebitco.in first than this forum
You are missing the central point I made. Back in around March wetsuit put some anti-bot measures in place that resulted in this forum being deluged with complaints. I answered a lot of those and wetsuit asked me if I wanted to do forum support as a result of that. From talking to him and suggesting a few things he's implemented a new anti-bot system that has reduced free rolls by 50% and not resulted in any significant number of complaints. I also do the email support now and there very few there as well.