why don't you display the support email address on the site, so that everyone who gets into trouble can complain
that way you will get the actual number of complaints
The majority of people who are locked out of their account and can't work out what the support email just makes a new account to contact us about the old one. I really don't think it is necessary and you are still ignoring my point that the number of complaints this time is COMPARITIVELY minute to when other measures have been put in.
Also the auto-blocking does not delete accounts. That is only done manually when I find a case of multi-accounting abuse that I'm 100% certain about.
yes, but it's not the opposite of the bit in red, so it doesn't make it wrong
because you could block the range in a larger pool, which is a pool used by operators to serve domestic customers.
The pools of addresses are not mixed usage. I'm blocking ranges allocated to datacentres, VPN, and proxy services that I actually find abuse on. Domestic customers cannot be allocated addresses from those pools. The only possibility for that to happen is an inaccuracy in the database and I only rectify that if a genuine customer user comes forward and tells me what the IP address is.