Re: The Rock Trading www.therocktrading.com : Selective Scam? You decide!
Holdings on the account belongs to the owner of the account and not to us.
Provide your information to us or, if you don't trust us to the police and I'll be more than happy to release the funds and close this issue.
Thank you
Provide your information to us or, if you don't trust us to the police and I'll be more than happy to release the funds and close this issue.
Thank you
Hello eliale,
I just started following this thread yesterday.
It has be sad the OP finds himself in a very unfortunate predicament and all this negative PR really has not helped your exchange either.
Regardless of who is or is not to blame I think all parties would agree that 11 months of a customer not having access to his crypto is unacceptable.
Sure, even if you blame the customer OP for this issue may I kindly request a way out where both parties can at least achieve their objectives in a kind respectful manner?
If you feel you did not nothing then do not apologise to him and if the OP thinks he did nothing wrong then he will not apologise to you either but that should not stop a resolution which results in the OP getting back the funds/crypto that he owns but are in your control. In the end the funds belong to him and he has had them in limbo for 11 months, that is something unacceptable.
The 21 August 2018 email exchange between the OP and your CTO (as mentioned and quoted in the OP) is the basis of his defence and his argument. Please, is it possible that rather than the OP send any ID verification for FIAT deposit/withdrawals, you allow him to access his crypto just so he can send it to his desktop wallet.
Maybe both parties can say there was a misunderstanding and you will kindly allow the OP to release the crypto by sending it to his desktop. After that both you and the OP will no longer have to deal with each other.
Many thanks for your consideration.
Hello and thank you for your remarks.
Yes!! 11 months is really a lot for a issue that it could be solved in one business day.... and, we do not understand why the customer doesn't want to comply to rules and AML policies.
We do have 2 major problems here:
1) we cannot breach the law and avoid KYC/AML
2) we do have to be sure the claimer is the real owner of the account (at this point this is a major issue....)
Even if we do have very stict laws in handling documents, If the customer does not trust us in providing his/her documents, we asked him/her multiple times to open a claim with the authorities so, we will be able to solve the issue.
However, it seems like, reading previous posts that he/she does not trust the police as well.....
Please note: TRT is the oldest exchange in existence. We started business on June 1st 2011 and, since then, we processed thousands of SEPA transfers without any major problem and handled tens of thousands customers documents without one single leak.
So, why he/she doesn't want to provide information required by the laws to us or to the authorities?
I let you answer the question.....
Thank you!
