Hello.

I made my reason for muting you transparent: you created multiple accounts with very offensive usernames directed to one specific user. That is considered an offensive behavior and thus the mute.
Why perm mute? Because you cannot change usernames and we cannot allow you to use them on the chat. Furthermore, you cannot use alt accounts in the chat, especially when you get muted on one of them.
If you cannot reach us out through Live Support chat, you can always email us on support@primedice.com. We will reply as soon as possible.