the main characteristic of the doctor is his experience. so, the best doctors are the most experienced. do you believe that those people who are 60+ years old will use the platform, that is served by the token? they are in need of medical services, but the use of iAM platform will be too complicated for them, don't you think so?
I don't think so. Sons and daughters will help their parents use it and after several iterations they will be able to it by themselves
And what if they will use it several times and will not understand how it works? Don't forget that they are old. They will lean on the service but can't work with it without the assistance