I created an account with Remitano a long time ago. Completely forgot about it, until recently. I transferred some coins there and did a swap trade to convert to BTC. Super quick and surprisingly it came with no fees. Support wise I think it can (and should) be improved. Most of the time their customer support is online, except for only a few times when they were offline. But I received an email as soon as a customer support team member comes online and replies. So far it's been pretty easy to use and I haven't faced any issues whatsoever with trading on Remitano.
Anyone else uses this platform and care to share their experiences? Pretty curious to know!