Finally! After tens of emails and denials of any problems at their end, I tried to withdraw the tokens again just now.. AND IT WORKED!!!

My email provider said that they checked all of their ‘stuff’ several days ago and no issues were found.

Binance have continued to deny any issues at their end and repeatedly insisted it was all the fault of my email provider. They also refused to allow me to visit their Hong Kong premises to present myself and documents personally to allow them to add another email address to my account.

I have no idea what has happened but I am relieved that I finally have my tokens. It’s only taken since 25th October.

By the way, the procedure for adding another email address via the online route is worse than the KYC procedure, hence my reluctance to go down that route. I’d still only be in the early stages of it now if I had.

Not too impressed with Binance or their customer support. Beware.