I didn't understand why they made this statement before that they don't know anything about this project and now this came. No professional bank can do like this but still it's hard to believe what is truth until we get this in working state.
The bank social account manager won't immediately know all the things going on in the mainstream of course. And official proceedings always takes time. Its not a matter of talking over a call and solving the issue. Atleast now the matter is cleared from both sides. No more FUD regarding this topic should be entertained.