Now almost everyone communicates in social networks, there are few administrations on the forum who answer, the best thing is telegrams
I also like communication in the Telegram. It's convenient. Always in touch. Convenient to read and chat.
As for me Telegram, Discord and chars on bitcointalk forum are the most convenient form of communication with community members)
It was always easier to answer in a telegram than to create a post on the forum, but we should not forget about people who do not use instant messengers.