One of my rigs got rebooted after SICK/DEAD gpu. After reboot all of the customers pools got deleted?? I've contacted customer directly and I'll issue 50% refund directly to him since I've ended the lease after 13h as soon as I get his BTC address.
That's why I always when customer have set up at least 1 of his pools do S -> W in cgminer, to save his pools in my config.
Thanks for the hint. I'll do that.