Ah,
Just checked through the coins and tokens available, seems you have quite a few solid projects, e.g. LatiumX and OriginTrail.
Do you obtain a store of tokens directly from the projects, since I noticed a few times you said certain tokens were out of stock?
We get tokens from 2 ways.
We have an over the counter option that we work with directly with some projects and with private token holders. This allows us to provide more liquidity at locked in rate.
We use exchanges for projects we dont work with directly and Ethershift provides the liquidity.
We are never out of token some people just think this Bc they look at our single public main wallet.
If liquidity is not available for a certain order size of a token, sometimes their deposit is refunded. But we are able to process a giant majority of the transactions with no issue.